| No. | Stage | Detailed Process |
| 01 | Payment Terms | 30% advance payment by T/T, 70% balance before delivery by T/T. |
| 02 | Machine Warranty | One Year, Free parts will be offered with freight collect if damaged for quality problems instead of human factors during warranty time. |
| 03 | Installation, Debugging Machine & Training | Installation guide and operation Manual, operation guide and Videos for operation are offered; If asked, Our engineers can provide installation and commissioning service onsite. Required Specialists for installation and commission：1~2 specialist Cost paid by Buyer: 200USD/Person/Day+All travel expense (Visa, Airticket ,meals,transportation and hotel in local etc.) Duration: 3-7 days |
| 04 | Delivery | 45-60 workdays after contract signed and receiving advance payment, depends on factory order |
| 05 | Machine Warranty | One Year, With in warranty time, If'parts damaged for quality problem, we will offer free partswith freight collect or prepaid. |
| 06 | Debugging Machine &Training | Installation guide and operation Manual, operation guide and Videos for operation are offered;
If customer ask for specialist on site, Our engineers can provide installation and commissioning service on normal time.
Require Specialists for installation and commission: l specialist
Cost: 200USD/Person/Day+All travel expense (Visa, Air-tickets ,meals, transportation, hotel etc.)
Duration: 3-7 days, depend on the quantity of product specifications |
| 07 | After-Sale | 1. About delivering goods, the wearing parts and User documents will be delivered with machinestogether.
2. When you are in trouble in using our machines, we always have 3 ways to solve your problemswithin 24 hours,A.Solutions with pictures and videos to help at the first timeB.Video conversation by Wechat or Whatsapp, provide the solutions face to faceC.Arrange the engineer to do the on-site service.
3.All the spare parts damaged by non-human factor could be replaced for free within warrantywhen machine is beyond the warranty the spareparts will be charged with factory price only.
4.Your order information will be loaded in our CRM customer manage system. We will offer the after-sale service for lifelong. |
